Lessons from my 2019 summit on surprising customers, and on asking for proper money once you’ve solved their actual problem.
Neil Martin · Beats, Business & Life
Customer experience
I tell the $2 hot dog story because of Unreasonable Hospitality
The $2 hot dog story, the difference between service and hospitality, and how any business can give people more than they expect.
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About
Hi, I’m Neil
DJing since 1987, three decades in business, and the author of Done Beats Perfect. This is where I write it all down.