Samuel Smiles said business runs on six little things. Why details, discipline and how you show up matter, why we decide on emotion, and how five 10% gains compound to 61%.
Neil Martin · Beats, Business & Life
Customer experience
Do More Than They Asked For and the Money Tends to Follow
Lessons from my 2019 summit on surprising customers, and on asking for proper money once you’ve solved their actual problem.
I tell the $2 hot dog story because of Unreasonable Hospitality
The $2 hot dog story, the difference between service and hospitality, and how any business can give people more than they expect.
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About
Hi, I’m Neil
DJing since 1987, three decades in business, and the author of Done Beats Perfect. This is where I write it all down.