Business

Nigel thought it was episode 195 and I thought 196. Then we got onto selling on trust and actually doing something after an event.

Nigel’s cinema voucher got us onto why copying the business down the road gets you nowhere, and what a bowl of M&Ms tells you.

Nigel says sometimes you should quit, then declares live on air he’ll never do another after-dinner speech. I dared you to book him anyway.

The Trunki strap snapped on Dragons’ Den and the Dragons said no. Nigel and I on setbacks, dodgy memories and asking the right people.

Nigel nearly talked himself into speaking in Manchester and Bath on the same day, and I explain what I mean by an expectation hangover.

Nigel’s Spanish villa left him satisfied and never going back, which got us onto the gap between happy customers and loyal ones.

You wouldn’t hold back your best self until the third date, so why do it with clients? Plus Nigel, a CD and cowboy boots.

A company spent millions on values nobody understood. Nigel cut them to four, and I brought back the school that boiled theirs down to four words.

Nigel reckons trusting the people you hire is what separates a phenomenal boss from a bit of a knob. I’ve run teams across the world, so I agree.

Nigel reckons working on your weaknesses just gives you strong weaknesses. Then a projector switches to Sky Sports halfway through my talk.